Responsible Gaming
Gambling Should Be Entertainment, Not Income
At True Fortune Casino, we believe that gambling should only ever be considered as a form of entertainment, similar to cinema, dining out, or other leisure activities. It should never be viewed as a way to earn money or solve financial problems.
Please only gamble with money you can afford to lose, and set strict limits on both time and expenditure before you begin playing.
Age Verification
In the United Kingdom, you must be 18 years of age or older to gamble legally. True Fortune Casino operates a strict age verification policy and reserves the right to request proof of age at any time.
If you are under 18, or aware of anyone underage gambling, please contact our support team immediately or reach out to the organisations listed below.
Warning Signs of Problem Gambling
If you recognise any of the following signs in your own behaviour, please seek help immediately:
- Gambling with money intended for essential expenses (rent, bills, food)
- Chasing losses by gambling more to try to recover money lost
- Hiding or lying about the amount of time or money spent gambling
- Feeling anxious or irritable when unable to gamble
- Neglecting family, work, or other important responsibilities due to gambling
- Borrowing money or accumulating debt to finance gambling
- Failed attempts to cut back or stop gambling
- Using gambling to escape problems, stress, or negative emotions
- Experiencing relationship conflicts related to gambling habits
- Gambling more frequently or with larger amounts to achieve the same level of excitement
Self-Help Tools & Responsible Gaming Features
True Fortune Casino provides the following tools to help you maintain control:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
- Loss Limits: Establish a ceiling on losses within a given timeframe
- Time-Out/Reality Checks: Take scheduled breaks from play, with reminders of time and money spent
- Self-Exclusion: Temporarily or permanently exclude yourself from accessing your account and all casino services
To access these tools or discuss your gaming habits, please contact our customer support team.
Support Organisations
If you or someone you know is struggling with problem gambling, confidential help and support are available from the following organisations:
United Kingdom
- GamCare — Free, confidential support and counselling for problem gamblers and their families
www.gamcare.org.uk - GamStop — National self-exclusion scheme allowing you to block access to all licensed online gambling operators in the UK
www.gamstop.co.uk - Gamblers Anonymous — Free peer support meetings for problem gamblers
www.gamblersanonymous.org.uk
Other Countries
- Australia: Gambling Help Online — www.gamblinghelponline.org.au
- Canada: Responsible Gambling Council — www.responsiblegambling.org
- United States: National Council on Problem Gambling — www.ncpgambling.org
- Germany: Bundeszentrale für gesundheitliche Aufklärung — www.bzga.de
Need Help? Take Action Today
If you believe you have a gambling problem, or are concerned about someone else's gambling habits, please reach out for support immediately. It is never too late to seek help.
Contacting one of the organisations above is free, confidential, and accessible 24/7. Support is available by phone, email, webchat, and in-person counselling.
Remember: Help is available, and recovery is possible.